Here you will find answers to some of the concerns you may have before or after buying our products.
1.- Problems registering on our website?
For security reasons and to protect your privacy, the password you choose when registering must comply with these requisites:
These are some examples that might help you: Pura?Vida2014 // Bertha.1987 // Madrid@8899.com
2.- How do I pay my order?
We offer various payment options between which you will be able to choose through the order process:
We advise you to use one of the first two payment methods so your order can be processed more quickly.
3.- How much are the shipping costs?
4.- What are the delivery times?
Please be aware that orders are sent on the next business day after the order is confirmed. Delivery times are:
5.- What happens if I want to return a product?
You can check our return policy by clicking here.
6.- On what sizes are your products available?
Some of our products are one size and some are available on different sizes. You can select your size on the product's page. We also have a Size Chart that you can access from the bottom left corner of the website or by clicking here.
7.- Surprise gifts
You'll be able to get a surprise gift package in which you'll find products from past collections. You can order as many 'surprise gifts' as you like. Available while supplies last. The package content will be different depending if you order the €5.99, €9.99, €12.99, €19,99, €39,99 or €49,99 one.
8.- What can I do if I have any more questions?