Need Help?

Need Help?

 

Here you will find answers to some of the concerns you may have before or after buying our products.

 

0.- SURPRISE GIFT

You'll be able to get for €4.99 or €7.99 a surprise gift package in which you'll find one of our products from past collections. You can order as many 'surprise gifts' as you like. Available while supplies last. The package content will be different depending if you order the €4.99 or the €7.99 one.

By ordering the €4.99 surprise gift, you'll receive one of the following:

  • body
  • top
  • t-shirt
  • blouse
  • shorts y pants
  • vest

If you order the €7.99 one, you'll receive one of the following:

  • jumpsuit
  • dress
  • coat
  • jacket
  • kimono
  • cape
  • blazer
  • neck skins

 

1.- Problems registering on our website?

For security reasons and to protect your privacy, the password you choose when registering must comply with these requisites:

  • Minimum length: 10 characters
  • At least one lower-case character (a-z)
  • At least one upper-case character (A-Z)
  • At least one number (0-9)
  • At least one special character (.@,#!?)

These are some examples that might help you: Pura?Vida2014 // Bertha.1987 // Madrid@8899.com

 

2.- How do I pay my order?

We offer various payment options between which you will be able to choose through the order process:

  • Credit or debit card
  • PayPal
  • Bank wire transfer
  • Cash on delivery (+2€) - only available for Spain (Mainland) - 

We advise you to use one of the first two payment methods so your order can be processed more quickly.

 

3.- How much are the shipping costs?​

  • Spain (Mainland):     3,95€ (VAT included)
  • Baleraic Islands:       4,95€ (VAT included)
  • Canary Islands:         from 9,95€ - final price depends on number of items - 
  • European Union:       from 9,95€ (VAT included) - final price depends on number of items - 

 

4.- What are the delivery times?

Please be aware that orders are sent on the next business day after the order is confirmed. Delivery times are:

  • Spain (Mainland):    2 to 4 business days
  • Balearic Islands:      2 to 4 business days
  • Canary Islands:       5 to 7 business days
  • European Union:     7 to 10 business days

 

5.- What happens if I want to return a product?

You can check our return policy by clicking here.

 

6.- On what sizes are your products available?

Some of our products are one size and some are available on different sizes. You can select your size on the product's page. We also have a Size Chart that you can access from the bottom left corner of the website or by clicking here.

 

7.- What can I do if I have any more questions?

You can ask us anything by sending our team an email to info@puravidaclothes.com or by clicking here. We will try to give you an answer as soon as possible.

 

Thank you!!

 

El equipo de Pura Vida Clothes